How to Route Incidents to Teams Based on Category in Neurons for ITSM
Learn how to automatically route incidents to the right team based on category with Thomas Adriaansen. This quick walkthrough shows how to reduce manual triage and ensure faster, more accurate incident assignment.
How to Create a Custom Pick List in Neurons for ITSM
Learn how to create a custom pick list in Ivanti Neurons for ITSM with Thomas Adriaansen. In this quick tutorial, Thomas walks you through building custom dropdowns and linking them to business objects — perfect for admins looking to tailor their ITSM setup.
Congratulations Ashley Carpenter – Director of Commercial Sales
Bountiful, Utah— Sept 15, 2025 — We’re thrilled to share that Ashley Carpenter has been promoted to Director of Commercial Sales at NCSi! Her leadership and dedication continue to make a powerful impact on our team and customers alike.
How to Auto-link an External Authentication Provider (SSO) to an Employee record in Ivanti Neurons for ITSM
Thomas Adriaansen, ITSM Consultant at NCSi walks you through the process of automatically linking an external authentication provider, such as Okta to employee records in Ivanti Neurons for ITSM.
Grub Club Webinar – Accelerate Issue Resolution with Ivanti Bots
Network Consulting Services, Inc. (NCSi) explores the Ivanti Neurons Bots interface and how it transforms IT operations. Hosted by Bryan Hadzik with guest engineers Robert Kemeny and Jaron Bracken, this webinar dives into practical demonstrations and real-world use cases for automation with bots.
NCSi How To: Add a Downloadable Attachment to a Request Offering in Ivanti Neurons for ITSM
Need users to download and reattach a file during a request submission? In this NCSi how-to video, Thomas Adrian-Smith walks you through the steps to add a downloadable attachment—like a spreadsheet or form—to a Request Offering in Ivanti Neurons for ITSM.