In this How To video from NCSi, Integration Engineer Jonathan Cooke walks you through the complete process of configuring Ivanti Neurons for ITSM to monitor and receive emails from a Google Workspace account.

Learn how to:

• Enable the Gmail API in Google Cloud
• Create a Service Account and set domain-wide delegation
• Configure email settings in Neurons for Service Management
• Use a private key from a JSON file
• Successfully test and activate the email listener

Whether you’re integrating for the first time or troubleshooting a setup, this step-by-step walkthrough covers all the key steps to get your Ivanti ITSM environment listening to Google emails like a pro.

🔧 No guesswork. Just clear, guided configuration.