NCSi Overview: Ivanti Neurons for Service Management

NCSi CTO, Bryan Hadzik takes a deep dive into Ivanti Neurons for Service Management. Bryan will review how this service management platform is built on ITIL principles and how that can adapt to your business.

For more information about NCSi services, please visit https://www.ncsi.us/youtube, or call 855-864-3734.

Chapters:

00:00 Introduction to ITIL

02:20 Console Overview

05:11 Incident

21:57 Major Incident

24:48 Problem

27:20 Change

34:03 Self Service

50:43 Request

1:02:59 Reporting/Xtraciton

1:09:39 Wrap up

https://youtu.be/9TxdLn5jqyo