ServiceMaster wanted to improve their employee experience and streamline IT operational processes by automating redundant processes, integrating with other data, managing devices in the cloud and creating greater self-service capabilities. With Ivanti solutions and the implementation expertise from NCSi, they were able to create a unified ITSM solution that delivers a holistic platform [...]
This webinar features guest speaker and Forrester ESM expert Charles Betz, where he will share recent research and trends for next-gen ITSM in a post-pandemic world. Industry author and Bright Pattern ITSM expert Kevin Smith will then share 6 keys for turbocharging your existing ITSM and ESM solution with automation, AI and digital channels, without [...]
Studio 3B Webinar – A Day In The Life with Bright Pattern Wednesday, November 18th Communicate on all voice and digital channels in your Service Management Transform Your existing ITSM with an AI-powered omnichannel communication interaction platform. Update to modern interactions – open incidents with Web Chat with AI-powered bots Conversational Interactive Voice Response [...]
Like peanut butter without the jelly, your (Jira) solution is missing the key ingredient for successful productivity and end user satisfaction. Are you missing these ingredients? • Change Management /CMDB • Request Management • Complete Asset Lifecycle Management Extend Your Reach Never before has there been a greater need for Asset Management and the ability [...]
Turbocharge your ITSM with automation, AI, and digital channels for immediate ROI. Bring new digital channels like SMS, webchat, and self-service to your service management solution. Join industry leaders Kevin Smith, founder of IT Transformation Institute and accredited author in the ITSM industry, Richard Green, Solution Engineer at Bright Pattern, and Bryan Hadzik, Sr. Director [...]
The ITSM evolution is now expediting the Inclusion of Asset Management It used to be much easier keeping track of your IT assets and ensuring end-user satisfaction. Prior to 2020, most IT Assets could be found within the confines of offices and schools. Today those same assets are spread out in homes, cars and any [...]
IT groups who have utilized ITIL framework to help with operational efficiencies have become much more effective. The success in coupling the overarching processes with automation and the accountability which service management processes provide, has been able to change the way the rest of the business views IT. Organizations who have successfully done this are [...]
What impact will advancements in AI have on service and IT asset management? How will IT professionals adjust to new trends in digital business? What will be the hottest new career in IT?
What impact will advancements in AI have on service and IT asset management? How will IT professionals adjust to new trends in digital business? What will be the hottest new career in IT?