ServiceMaster Goes Live With Ivanti EPM, ISM, Cloud and Asset Manager

    ServiceMaster wanted to improve their employee experience and streamline IT operational processes by automating redundant processes, integrating with other data, managing devices in the cloud and creating greater self-service capabilities. With Ivanti solutions and the implementation expertise from NCSi, they were able to create a unified ITSM solution that delivers a holistic platform [...]

By |2020-11-04T12:01:49-07:00November 4th, 2020|
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Becoming an Internal Trusted Business Partner Within Your Organization

IT groups who have utilized ITIL framework to help with operational efficiencies have become much more effective.  The success in coupling the overarching processes with automation and the accountability which service management processes provide, has been able to change the way the rest of the business views IT.  Organizations who have successfully done this are [...]

By |2020-07-02T12:38:37-06:00July 2nd, 2020|
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