This webinar features guest speaker and Forrester ESM expert Charles Betz, where he will share recent research and trends for next-gen ITSM in a post-pandemic world. Industry author and Bright Pattern ITSM expert Kevin Smith will then share 6 keys for turbocharging your existing ITSM and ESM solution with automation, AI and digital channels, without [...]
Studio 3B Webinar – A Day In The Life with Bright Pattern Wednesday, November 18th Communicate on all voice and digital channels in your Service Management Transform Your existing ITSM with an AI-powered omnichannel communication interaction platform. Update to modern interactions – open incidents with Web Chat with AI-powered bots Conversational Interactive Voice Response [...]
IT groups who have utilized ITIL framework to help with operational efficiencies have become much more effective. The success in coupling the overarching processes with automation and the accountability which service management processes provide, has been able to change the way the rest of the business views IT. Organizations who have successfully done this are [...]