In this video, Jerry Hall demonstrates how to automatically create a Service Request from an incoming email using Advanced Email Monitoring in Ivanti Neurons for ITSM.
In this Ivanti Neurons for ITSM tutorial, Thomas Adriaansen from Network Consulting Services, Inc. (NCSi) shows how to create a dropdown list of contacts based on a Contact Group, without needing custom attributes or complex workarounds.
Learn how to quickly configure the Neurons Platform Integration inside your Ivanti ITSM tenant, where to generate the required credentials in Neurons, and how to validate the connection—without needing to open a support ticket.
Learn how to automatically route incidents to the right team based on category with Thomas Adriaansen. This quick walkthrough shows how to reduce manual triage and ensure faster, more accurate incident assignment.
Learn how to create a custom pick list in Ivanti Neurons for ITSM with Thomas Adriaansen. In this quick tutorial, Thomas walks you through building custom dropdowns and linking them to business objects — perfect for admins looking to tailor their ITSM setup.
Thomas Adriaansen, ITSM Consultant at NCSi walks you through the process of automatically linking an external authentication provider, such as Okta to employee records in Ivanti Neurons for ITSM.
Need users to download and reattach a file during a request submission? In this NCSi how-to video, Thomas Adrian-Smith walks you through the steps to add a downloadable attachment—like a spreadsheet or form—to a Request Offering in Ivanti Neurons for ITSM.
In this quick walkthrough, Jaren Bracken, Senior Deployment Engineer at Network Consulting Services, Inc. (NCSi), highlights the newest capabilities in Ivanti Neurons for ITSM Software Inventory
In this "How To" video from NCSi, Integration Engineer Jonathan Cooke walks you through the complete process of configuring Ivanti Neurons for ITSM to monitor and receive emails from a Google Workspace account.
Thomas Adriaansen, NCSi ITSM Consultant demonstrates to process to auto-create a problem for master incidents in Ivanti Neurons for ITSM.