This webinar features guest speaker and Forrester ESM expert Charles Betz, where he will share recent research and trends for next-gen ITSM in a post-pandemic world. Industry author and Bright Pattern ITSM expert Kevin Smith will then share 6 keys for turbocharging your existing ITSM and ESM solution with automation, AI and digital channels, without [...]
Studio 3B Webinar – A Day In The Life with Bright Pattern Wednesday, November 18th Communicate on all voice and digital channels in your Service Management Transform Your existing ITSM with an AI-powered omnichannel communication interaction platform. Update to modern interactions – open incidents with Web Chat with AI-powered bots Conversational Interactive Voice Response [...]
Turbocharge your ITSM with automation, AI, and digital channels for immediate ROI. Bring new digital channels like SMS, webchat, and self-service to your service management solution. Join industry leaders Kevin Smith, founder of IT Transformation Institute and accredited author in the ITSM industry, Richard Green, Solution Engineer at Bright Pattern, and Bryan Hadzik, Sr. Director [...]