Espressive Barista: AI-Powered Self-Service Designed for the Modern Enterprise
Deliver Smarter Support, Faster
Espressive Barista transforms the employee experience by automating answers and actions for routine IT, HR, and service requests—so your team can focus on more strategic work. Designed for enterprise scale, Barista supports over 15 departments and more than 100 languages.
Key Features & Capabilities
Conversational AI & Natural Language Understanding — Barista processes employee queries in natural language, not just keywords, enabling faster resolution and better engagement.
Omni-Channel Access & Integrations — Users can interact via chat, portal, collaboration platforms (Slack, Teams, etc.), while Barista integrates with your HRIS, ITSM, identity systems, and more.
Scalable & Elastic Architecture — Built on AWS, Barista elastically scales to handle peaks in demand while optimizing resource usage when not needed.
Smart Ticketing & Deflection — Barista automates resolution or intelligently routes issues, reducing load on your service desks. It’s common to see help-desk volume reduced by 50–70%.
Analytics & Insights — Gain visibility into common issues, usage trends, and opportunities to improve service workflows and knowledge content.
Agent Co-Pilot & Autonomous Tasks — Barista’s Agent Co-Pilot assists help-desk agents with ticket enrichment, content suggestions, and automation to improve speed and consistency.
Benefits of Including Espressive in the NCSi Portfolio
By combining Espressive’s AI-driven self-service with NCSi’s deep service-management expertise, clients unlock powerful advantages:
Rapid ROI & Cost Efficiency — Barista often delivers ROI in weeks by deflecting repetitive tickets and reducing operational burden.
Improved Employee Experience — With conversational, instant responses and fewer friction points, end users get help faster—boosting satisfaction and adoption.
Agile Scaling & Global Reach — The elastic backend and multilingual support make Barista suitable for organizations with many locations and languages.
Better Use of Human Resources — IT/HR teams can shift focus from handling trivial tickets to strategic, high-value work.
Data-Driven Optimization — NCSi helps clients interpret analytics and continuously refine terminology, knowledge base, and workflow processes.
Seamless Integration with Enterprise Systems — Through NCSi’s integration services, Barista works seamlessly alongside ITSM, HR, identity, and business systems for a smooth experience.
Why Trust NCSi for Your Espressive Deployment
Tailored Implementation & Configuration — We deliver solutions that align with your business processes, not the other way around.
Ongoing Tuning & Optimization — We monitor performance, tune conversational models, and adjust workflows as your organization evolves.
Support & Monitoring — NCSi provides first-line support and performance oversight, ensuring Barista stays responsive and healthy.
Training & Adoption Programs — We guide your teams through rollout, change management, and usage strategies to maximize adoption.
Ready to bring AI-powered self-service to life?
Contact NCSi today to explore a Barista pilot or full deployment, and let us help you transform your support operations with smarter automation.