NCSi How-To Series: Configure Approval Delegation in Ivanti Service Manager

Make sure your Service Manager workflows are not held up when an approver is not available.

Jerry Hall, NCSi Sr. ITSM Consultant demonstrates all steps to configure approval delegation in Ivanti Service Manager.

This video contains instructions on these key features:

• Analyst can set the delegate for the employee through the back end
• Employees can submit a request to automatically set the delegate
• Delegate can be set permanently or for a specified time frame
• Delegate can be set for the future
• Delegates will be notified when they are set and removed as a delegate
• Original owners and delegates will receive approval notifications and both can act on the approval
• Schedule a run to remove delegates if the time expires.