In this tutorial, Thomas Adriaansen, ITSM Consultant at NCSi walks you through the process of automatically linking an external authentication provider, such as Okta to employee records in Ivanti Neurons for ITSM. Whether you’re onboarding new users or retroactively applying SSO to existing records, this step-by-step guide covers:

✅ Retrieving the Authentication Provider record ID

✅ Creating automation triggers for new employee records

✅ Setting the Is Imported flag

✅ Inserting child objects for external login profiles

✅ Using quick actions to update existing users

✅ Bulk applying the link via list view searches

This setup requires administrator access in Ivanti Neurons.

Perfect for Ivanti admins looking to streamline identity management and improve SSO integration!