In this Ivanti Neurons for ITSM tutorial, Thomas Adriaansen from Network Consulting Services, Inc. (NCSi) shows how to create a dropdown list of contacts based on a Contact Group, without needing custom attributes or complex workarounds.

This approach allows you to easily limit dropdown selections to a specific group of users (such as approvers or managers) by leveraging Contact Groups, which are typically used for notifications and approvals.

In this video, you’ll learn how to:

• Use Contact Groups to logically group employees

• Create a Pick List based on the Employee business object

• Apply a constraint to filter employees by Contact Group membership

• Preview and validate the filtered dropdown list

• Add the dropdown to forms or request offerings

• Reuse this method anywhere dropdowns are supported in Neurons for ITSM

This technique is ideal for scenarios like purchase approvals, manager selection, or any workflow where only a defined group of users should be selectable.

Presented by:
Thomas Adriaansen, NCSi

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