In this video, NCSi Pre-Sales Engineer Jaren Bracken walks you through the newly announced Ivanti ITSM and Neurons Platform integration, including the move to a more secure OAuth 2.0 connection.

You’ll learn how to quickly configure the Neurons Platform Integration inside your Ivanti ITSM tenant, where to generate the required credentials in Neurons, and how to validate the connection—without needing to open a support ticket.

What you’ll see in this walkthrough:

✅ Where to find Neurons Platform Integration settings in Ivanti ITSM
✅ How to generate the Authorization URL, Client ID, and Client Secret in Neurons
✅ How to test and confirm the integration is working
✅ A key troubleshooting tip: enabling the Neurons Platform Integration global constant (if needed)
✅ What stays the same (mappings, filters, schedules) — and what’s improved

Benefits of the updated integration:

🔹 Import not only devices, but also users and invoices
🔹 Enable bot integrations for automation
🔹 Access insights like Patch Intelligence
🔹 Support integrations like Trusted Agent + Active Directory sync
🔹 Improved security + simplified setup using OAuth 2.0

Presented by:
Jaren Bracken, NCSi

Watch more Ivanti Neurons for ITSM tutorials on our YouTube channel!