In this step-by-step tutorial, Thomas Adriaansen from Network Consulting Services, Inc. (NCSi) walks you through the process of creating a custom pick list in Ivanti Neurons for ITSM — from start to finish.

Whether you’re an IT administrator or system configurator, this video shows you how to build flexible dropdown lists (pick lists) for business objects that don’t already exist in your system. You’ll learn how to:

• Access the Administrator Console and navigate to the Pick Lists menu

• Create a new Business Object to store custom data (like eye color, in this example)

• Define and configure fields such as text and number for sort order

• Auto-generate forms for easy value entry

• Link your pick list to the appropriate Business Object fields

• Manage and update pick list values directly from the form

• Troubleshoot Unicode Text vs. Text field types for compatibility

By the end of this tutorial, you’ll know how to create and manage fully functional custom pick lists within Neurons for ITSM — allowing for more tailored workflows and improved data flexibility.

Presented by:
Thomas Adriaansen, NCSi

Learn more from NCSi:
Network Consulting Services, Inc. (NCSi) helps organizations streamline IT service management and automation through Ivanti Neurons and other advanced IT solutions.

Watch more Ivanti Neurons for ITSM tutorials on our YouTube channel!