Service Desk

Enable your service management team to meet the needs of your users and your digital enterprise by delivering higher quality IT and business services consistently across the organization. LANDESK helps you manage and automate the lifecycle of ITSM processes to modernize your service delivery and IT support.

Landesk Service Desk

Modernize your IT Service Management

LANDESK® Service Desk helps to optimize services, offers end users exceptional experiences, and supports business agility to meet the needs of the digital enterprise. Available on- premise, in the cloud, or as a hybrid model, the solution it integrates easily with third-party systems and applications. You gain the data and the ability to take action.

LANDESK Service Desk delivers all the capabilities expected from an enterprise-class service management system, including ITIL®-verified incident, request, problem, change, and knowledge management, as well as market- leading self service to further improve service delivery and IT support performance.

Data Sheet

LANDESK Service Desk Capabilities

Mobile ITSMDeliver the IT service management support, services, and data your users need—when they need them—through fast, secure mobile access.

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IT Self ServiceProvide a visually appealing, intuitive self service experience. Enable users to solve their own IT issues, view information, or request services from a service catalog.

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Role-driven interfaceEmpower service management professionals with a role-driven interface that provides the tools, data, and process actions they need to do their jobs.

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ITSM Reporting and DashboardsVisualize at-a-glance dashboards about ITSM performance for continuous service improvement. Quickly gain trend insights to apply context for better decision-making.

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IT Integration and AutomationIntegrate with IT tools and data to improve service-level response times. Create efficiencies and reduce errors by orchestrating IT automation across systems.

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Social ITSMBuild better relationships and improve the end-user experience by providing choice in how employees can engage with chat and social collaboration.

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Beyond core ITSMImprove automated processes to improve performance in your wider business operations. Deliver enterprise service management for your HR team, facilities management, or any other department.

ITIL ProcessesDrive best practices effortlessly. LANDESK has PinkVERIFY™ certification for 15 ITIL 2011 processes.

ITSM Software as a Service (SaaS)Available as a reliable, flexible, secure service management platform in the cloud or as a cloud-premise hybrid model.

Design App StoreView and select new service management apps from the LANDESK Design App Store to better support your business.

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Gartner 2015 IT Service Management and Support Reports

Read why Gartner names LANDESK a Visionary in its 2015 IT Service Management and Support report.

Gartner Magic Quadrant for ITSSM

Gartner Critical Capabilities for ITSSM

A Guide to Transforming Service Management

Read our new eBook – IT management industry experts share their advice and guidance on transforming IT service.