Turbocharge your ITSM with automation, AI, and digital channels for immediate ROI. Bring new digital channels like SMS, webchat, and self-service to your service management solution.

Join industry leaders Kevin Smith, founder of IT Transformation Institute and accredited author in the ITSM industry, Richard Green, Solution Engineer at Bright Pattern, and Bryan Hadzik, Sr. Director of Engineering at NCSi as they discuss Next-Generation Service Management.

Learn:

– How to automate 90% of ITSM incident creation and password reset
– How to implement practical AI for immediate ROI
– How to empower agents and end users with self-service and digital channels
– How to monitor service management quality on all channels with AI
Omnichannel conversations for your ITIL call center

FREE GIFT!
Join to find out how you can receive a free copy of Kevin Smith’s book on world-class IT Service Management.

Watch the Recording Now!

Improve your service management ROI with an Omnichannel Communication Interaction Platform for digital transformation, AI-powered automation, and remote service desk capabilities

South San Francisco, Calif., August 3, 2020 — Bright Pattern, leading provider of omnichannel communication software for innovative companies, partners with NCSi, leading IT service management consultant and solution provider. Together, Bright Pattern and NCSi deliver a modern Omnichannel Communication Interaction Platform for IT Service Management to improve ROI by automating common processes including; incident management, problem management, change management, request management, service catalog, quality management, and omnichannel contact center communications. With the current pandemic and the move to remote workforces, it is critical now more than ever to get more out of service management solutions. 

“Bright Pattern’s Omnichannel Communication Interaction Platform paired with NCSi’s deep service management knowledge provides a perfect combination to help you get more out of your current solution, allowing you to communicate on all voice and digital channels while providing advanced automation,” said Michael McCloskey, CEO of Bright Pattern.

Bright Pattern software dramatically improves the ROI of service management solutions with automated password reset, automated incident creation and resolution, status updates and notifications, voice self-service, and automated routing of all communications. The software also lets companies measure employee performance and customer satisfaction with advanced quality management features to improve every interaction.

“The Bright Pattern and NCSi partnership brings much-needed new and innovative solutions to the ITSM marketplace,” said Kevin J. Smith, President of the IT Transformation Institute and author of ‘World-Class IT Service Management’. “Bright Pattern offers a unique set of AI and automation tools and in combination with NCSi’s proven knowledge of Service Management processes and solutions including Ivanti and ServiceNow, this partnership will help companies tackle many of the common challenges faced by Service Management teams today–including automated password reset and proactive outage notifications which in combination provide a compelling ROI and are proven to reduce service desk call volumes by 30-60%.”

“Our customers want more options to interact with, and better performance analytics from their IT Service Desk,” said Bryan Hadzik, Chief Technology Officer at NCSi. “Bright Pattern affords them the opportunity to go beyond the normal channels to ensure the highest customer satisfaction. By utilizing Bright Pattern’s voice, text and social platforms for incident requests, we help our clients increase overall Service Desk adoption and resolution satisfaction.”

The Omnichannel Communication Interaction Platform is proven to save companies like the world’s largest HR service firm, Randstad, hundreds of thousands in IT costs per month. Companies are able to achieve ROI in just months and reduce call volume by 30-60% with top use cases including:

• Automated Creation of Incident Record
• Automated Password Reset
• Create Incident on Any Channel
• Service Desk Quality Management
• Outbound Customer Care Outreach

About Bright Pattern

Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software and service management solutions for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel with embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries.

About NCSi

NCSi turns knowledge into power, allowing you to provide unparalleled service and security to your organization. We have the experts and software partners you need to define, build, unify and manage your technology vision. NCSi specializes in End User Success, IT Security, Enterprise Service and Asset Management solutions – key elements to creating a productive and safe workforce.You need a partner who listens attentively, responds efficiently, and provides timely resolution to your challenges – experts you can trust to design secure Unified Endpoint Management Solutions.

NCSi, an Ivanti and ServiceNow consulting partner, stands ready to serve you with your licensing, training, renewals, implementation, project management and managed services needs. We have the consultative experience, engineering expertise and premier software partners to envision and execute successful project outcomes for your specific needs.

Contacts:

Shelby Bozekowski

Marketing Manager

Bright Pattern

shelby.bozekowski@brightpattern.com

720-209-2818

John Bartz

Marketing Director

Network Consulting Services, Inc.

jbartz@ncsi.us

714-315-5110

Current Ivanti Customers: Free Cloud Until October 31,2020

We can help support you as you prepare for a larger remote workforce:

• Keep users and devices secure and quickly patch them with the latest updates
• Keep users productive and quickly deliver software, IT services and remote troubleshoot
• Keep track of devices by inventorying all your devices on and off your network

For Existing Ivanti Endpoint Management (EPM) customers:

To quickly shift from on-network to off-network working you can easily extend your current endpoint management software with our virtual Cloud Services Appliance (CSA).  It allows you to inventory, patch, deploy software, and remote troubleshoot without hardware investment.

Use Ivanti’s Cloud Services Appliance free of charge until October 31, 2020. This can be set up in just a few hours.

See the recorded webinar for more details and sign up for the Free Cloud Offer for EPM Customers.

For Any Ivanti Customer (Including Endpoint Manager):

With an increase in remote workers you’ll need the ability to remotely trouble shoot an increasing number of issues. Try Ivanti Cloud Remote Control free of charge until October 31, 2020. This can be set up in just a few hours.

See the recorded webinar for more details and sign up for the Free Cloud Offer for All Ivanti Customers.

Also see Bryan Hadzik’s 5-minute video diving deeper into these challenges and the Ivanti Cloud.

Help Us Spend Our Remaining Marketing Budget With Kiva.

It’s end of quarter and the marketing department has some leftover Q1 budget we want to put to good use in the global community.

Help us decide how to allocate the funds with one of our giving partners; Kiva.org provides much-needed micro-loans to entrepreneurs and small businesses worldwide – and you know they can use some help right now.

Instead of buying branded coffee mugs and T-shirts with the funds, we’re Sending The Love to people all over the world, with your help!

A Great Family-Time Project.
Grab the kids, your spouse, partner, friend…or nobody at all, and check out Kiva.org to start searching for a needy entrepreneur in this world. You can search by regions, business type, gender – you can even decide to send the love to a single parent. It’s a fun escape in this time of need.

How It Works:
Whether you’re a customer, employee, partner, or a friend, we invite you to fill out this quick form and we’ll provide the $30 gift card which will be emailed to you. Then go to Kiva.org and allocate the money to a project of your choice. A smile is guaranteed.

We’ll supply the money for the loan, and you decide the recipient.

So spend some time sending the love …we’re sure you’ll get a huge return on your investment.

-the marketing team

*We don’t like saying “Quantities limited,” but we only have so much marketing funds left over (We’ll post a note when we reach that point) …Any partners willing to contribute can reach out to us to keep it going.

• Who is receiving these assets and is that being updated?
• Are we going to get these assets back? Will we know if we do?
• What is the security posture of these assets?

We’ve put together a quick 5-minute video discussing these challenges and how Ivanti Asset Manager and the Ivanti Cloud can help with:

• Identifying who is assigned these assets & its geographical location
• Procurement data and security vulnerabilities
• What actions an IT admin can take to secure that device (Disable/lock down and wipe clean)

Check out the Sending IT Assets Home video here and feel free to contact us to learn more. You can also reach out to Bryan Hadzik directly at bhadzik(at)ncsi.us

How prepared is your organization when it comes  to supporting, securing and managing your users working from home?

With all that’s going on in the world today, the remote workforce is growing larger by the day and you need to look closely at your processes, network and hardware to ensure productivity can continue with employees working from home.

Some IT Administrators may be caught off guard. This could be due to existing management tools, such as SCCM, not supporting users unless they are connected to the corporate WAN and are not optimized to function well over the Virtual Private Networks (VPNs).  IT Administrators should be concerned about their existing toolsets overloading the VPN when combined with an increase in remote users.

When users are remote, how are you going to:

• Authorize and Install Applications?
• Install patch updates to prevent security breaches?
• Onboard and Offboard employees?
• Remote control users to train and support their needs?
• Transition desktop users’ files and settings to VDI/Citrix?
• Identify and authorize users and approve access?
• Manage the inevitable deluge on the helpdesk team?
• Manage the movement of assets/devices going home?
• Respond to compliance reporting?
• Plan for business continuity?

Our partners have solutions that can help configure, secure and support your sudden increase in remote end users, whether your organization is using a Citrix/VDI or VPN approach. Review your current situation and see if products from Ivanti, Okta, Imperva and other software solutions would benefit you in the new world order.

This can all be accomplished remotely without any engineers or sales people needing to go on site as well. Contact us today for a remote demonstration.