Larry Benson – Network Consulting Services, inc. https://www.ncsi.us Comprehensive IT Security Initiatives Fri, 07 Aug 2026 17:16:28 +0000 en-US hourly 1 https://wordpress.org/?v=7.0.3 Ivanti Autonomous Endpoint Management in Action https://www.ncsi.us/ivanti-autonomous-endpoint-management-in-action/?utm_source=rss&utm_medium=rss&utm_campaign=ivanti-autonomous-endpoint-management-in-action Tue, 04 Aug 2026 12:59:31 +0000 https://www.ncsi.us/?p=516819

Ivanti Autonomous Endpoint Management in Action | Complete Demo with Jaren Bracken

Managing thousands of endpoints doesn’t have to be complicated. In this in-depth demo, Jaren Bracken, Sales Engineer at NCSi, walks through Ivanti Autonomous Endpoint Management (AEM) and demonstrates how IT teams can automate endpoint management, improve security, and proactively resolve issues before users even notice them.

In this session, you’ll see how Ivanti AEM helps organizations gain real-time visibility into their environment, simplify endpoint administration, automate repetitive tasks, and deliver a better digital employee experience.

In this video you’ll learn about:

  • Real-time endpoint visibility with Edge Intelligence
  • Natural language queries for instant device insights
  • Digital Employee Experience (DEX) scoring
  • Device discovery and data source integrations
  • Endpoint health monitoring and proactive remediation
  • Remote troubleshooting and browser-based remote control
  • AI-assisted diagnostics for faster issue resolution
  • Low-code automation with Ivanti Bots
  • Software distribution and application deployment
  • Patch management with deployment rings and automated workflows
  • Endpoint security monitoring, BitLocker reporting, and compliance
  • Intelligent software inventory and license insights

Whether you’re looking to reduce manual effort, improve endpoint security, or modernize endpoint management, this demo showcases how Ivanti Autonomous Endpoint Management helps IT teams work smarter—not harder.

Presented by:
Jaren Bracken, NCSi Sales Engineer

Watch more Ivanti tutorials on our YouTube channel!

]]> How to Subscribe to Ivanti Security Advisories (Stay Ahead of Security Vulnerabilities) https://www.ncsi.us/how-to-subscribe-to-ivanti-security-advisories-stay-ahead-of-security-vulnerabilities/?utm_source=rss&utm_medium=rss&utm_campaign=how-to-subscribe-to-ivanti-security-advisories-stay-ahead-of-security-vulnerabilities Wed, 22 Jul 2026 22:47:21 +0000 https://www.ncsi.us/?p=516679

How to Subscribe to Ivanti Security Advisories (Stay Ahead of Security Vulnerabilities)

Keeping up with security vulnerabilities is critical for every IT team. In this video, Jaren Bracken, Sales Engineer at NCSi, demonstrates how to subscribe to Ivanti Security Advisories so you receive notifications whenever new security advisories are published. Instead of manually checking the Ivanti Security Advisory website each month, you’ll learn how to subscribe to the RSS feed and receive updates directly in Microsoft Outlook or your preferred RSS reader. This simple setup helps you stay informed about newly discovered vulnerabilities, available CVEs, and product patches as soon as they’re released.

In this video you’ll learn:

  • Where to find Ivanti Security Advisories
  • How to locate the RSS feed
  • How to subscribe using Microsoft Outlook
  • How to receive and read new security advisory notifications
  • How to quickly access vulnerability details, CVEs, and available patches

Staying current with Ivanti security updates helps your organization identify and remediate vulnerabilities before they become a larger risk.

Presented by:
Jaren Bracken, NCSi Sales Engineer

Watch more Ivanti Neurons for ITSM tutorials on our YouTube channel!

]]> Webinar Recording- From Chaos to Control with Ivanti: Building a Strategic IT Operation https://www.ncsi.us/webinar-from-chaos-to-control-with-ivanti-building-a-strategic-it-operation/?utm_source=rss&utm_medium=rss&utm_campaign=webinar-from-chaos-to-control-with-ivanti-building-a-strategic-it-operation Fri, 12 Jun 2026 14:18:47 +0000 https://www.ncsi.us/?p=516644
Webinar Recording- From Chaos to Control with Ivanti: Building a Strategic IT Operation 1

From Chaos to Control with Ivanti: Building a Strategic IT Operation

Most organizations don’t have a technology problem—they have a process, governance, and accountability problem.

In this NCSi webinar, Bryan Boam, CEO of Network Consulting Services (NCSi), and Dan Lutter, Head of Business Transformation Services, discuss how organizations can move from reactive IT operations to a proactive, measurable, and sustainable operating model.

Too often, organizations respond to operational challenges by purchasing new tools, only to discover that the same inefficiencies, silos, and process issues remain. This session explores how true transformation begins by addressing business objectives, governance, ownership, and operational maturity before implementing technology.

In this webinar, you’ll learn:

✅ Why replacing tools rarely solves underlying operational problems
✅ How governance and accountability drive successful transformation
✅ The role of Asset Management, CMDB, and Service Management in operational maturity
✅ How to identify and overcome organizational silos and process debt
✅ Why data-driven decision making is essential for sustainable improvement
✅ The NCSi Strategic Roadmap & Delivery approach to business transformation
✅ How to create measurable outcomes and long-term operational success

Dan and Bryan also discuss the common challenges organizations face, including:

• Siloed departments and competing objectives
• Lack of ownership and accountability
• Historical processes that no longer support business goals
• Multiple versions of the truth across IT, Security, Finance, and Operations
• The tendency to blame technology instead of addressing process issues

The NCSi Strategic Roadmap & Delivery Program helps organizations establish a single source of truth, improve operational governance, align stakeholders, and maximize the value of existing investments—including Ivanti, ServiceNow, and other enterprise platforms.

Whether you’re focused on IT Service Management (ITSM), Asset Management (ITAM), CMDB governance, operational maturity, or digital transformation, this webinar provides practical guidance for building a roadmap that delivers measurable business value.

📧 Contact NCSi: salesadmin@ncsi.us
🌐 Website: www.ncsi.us

]]> How to automatically create a Service Request from an incoming email using Advanced Email Monitoring in Ivanti Neurons for ITSM https://www.ncsi.us/how-to-create-service-request-using-advanced-email-monitoring/?utm_source=rss&utm_medium=rss&utm_campaign=how-to-create-service-request-using-advanced-email-monitoring Thu, 04 Jun 2026 20:54:41 +0000 https://www.ncsi.us/?p=516633

How to automatically create a Service Request from an incoming email using Advanced Email Monitoring in Ivanti Neurons for ITSM

NCSi’s Jerry Hall demonstrates how to configure email-driven service request creation by building a generic request offering, capturing the required Service Request and Fulfillment Plan values, creating custom fields and Quick Actions, configuring workflows, and setting up Advanced Email Monitoring to automate the entire process.

This step-by-step tutorial walks administrators through the complete configuration process, helping organizations streamline service intake, reduce manual effort, and improve response times by converting emails directly into actionable service requests.

Topics Covered:

  • Creating a generic Service Request offering
  • Publishing required business objects and fields
  • Capturing Service Request template and fulfillment values
  • Creating custom Service Request fields
  • Building Quick Actions to create requests and populate parameters
  • Configuring Service Request workflows
  • Setting up Advanced Email Monitoring
  • Testing and troubleshooting email-to-service-request automation
  • Best practices for email-driven request creation

Whether you’re implementing automation for the first time or looking to enhance your existing Ivanti Neurons for ITSM environment, this tutorial provides a practical approach to turning incoming emails into fully functional Service Requests.

Presented by:
Jerry Hall, NCSi Senior ITSM Consultant

Watch more Ivanti Neurons for ITSM tutorials on our YouTube channel!

]]> Webinar Recording- From Chaos to Control with Ivanti: Building a Strategic IT Operation https://www.ncsi.us/webinar-from-chaos-to-control-with-ivanti-building-a-strategic-it-operation-2/?utm_source=rss&utm_medium=rss&utm_campaign=webinar-from-chaos-to-control-with-ivanti-building-a-strategic-it-operation-2 Wed, 13 May 2026 19:23:10 +0000 https://www.ncsi.us/?p=516609
Webinar Recording- From Chaos to Control with Ivanti: Building a Strategic IT Operation 2

From Chaos to Control with Ivanti: Building a Strategic IT Operation

Most organizations don’t have a technology problem—they have a process, governance, and accountability problem.

In this NCSi webinar, Bryan Boam, CEO of Network Consulting Services (NCSi), and Dan Lutter, Head of Business Transformation Services, discuss how organizations can move from reactive IT operations to a proactive, measurable, and sustainable operating model.

Too often, organizations respond to operational challenges by purchasing new tools, only to discover that the same inefficiencies, silos, and process issues remain. This session explores how true transformation begins by addressing business objectives, governance, ownership, and operational maturity before implementing technology.

In this webinar, you’ll learn:

✅ Why replacing tools rarely solves underlying operational problems
✅ How governance and accountability drive successful transformation
✅ The role of Asset Management, CMDB, and Service Management in operational maturity
✅ How to identify and overcome organizational silos and process debt
✅ Why data-driven decision making is essential for sustainable improvement
✅ The NCSi Strategic Roadmap & Delivery approach to business transformation
✅ How to create measurable outcomes and long-term operational success

Dan and Bryan also discuss the common challenges organizations face, including:

• Siloed departments and competing objectives
• Lack of ownership and accountability
• Historical processes that no longer support business goals
• Multiple versions of the truth across IT, Security, Finance, and Operations
• The tendency to blame technology instead of addressing process issues

The NCSi Strategic Roadmap & Delivery Program helps organizations establish a single source of truth, improve operational governance, align stakeholders, and maximize the value of existing investments—including Ivanti, ServiceNow, and other enterprise platforms.

Whether you’re focused on IT Service Management (ITSM), Asset Management (ITAM), CMDB governance, operational maturity, or digital transformation, this webinar provides practical guidance for building a roadmap that delivers measurable business value.

📧 Contact NCSi: salesadmin@ncsi.us
🌐 Website: www.ncsi.us

]]> AI in Ivanti Explained: Power, Possibilities, and Practical Limits https://www.ncsi.us/ai-in-ivanti-explained-power-possibilities-and-practical-limits/?utm_source=rss&utm_medium=rss&utm_campaign=ai-in-ivanti-explained-power-possibilities-and-practical-limits Tue, 17 Mar 2026 01:47:37 +0000 https://www.ncsi.us/?p=516582
AI in Ivanti Explained: Power, Possibilities, and Practical Limits 3

Topic:
AI in Ivanti Explained: Power, Possibilities, and Practical Limits

Date:
Tues, April 7, 2026

Time:
11:00 am MST


Presenters:

Bryan Hadzik
Host, Network Consulting Services (NCSi)

AI in Ivanti Explained: Power, Possibilities, and Practical Limits 4

AI in Ivanti Explained: Power, Possibilities, and Practical Limits

Artificial intelligence has transformed IT service management, but understanding what it can realistically do is essential for making the right decisions.

In this NCSi webinar, Bryan Hadzik will explore how AI is integrated into Ivanti solutions and what organizations should expect when adopting AI-assisted IT operations.

Rather than focusing on buzzwords, this session will provide a practical, transparent look at AI’s role in Ivanti platforms, including where it adds value and where traditional processes and human oversight remain essential.

What You’ll Learn

During this session, our experts will explain:

  • How AI capabilities are used within Ivanti platforms
  • Where AI can help automate service management and support workflows
  • Examples of AI-driven insights and decision support
  • The limitations and boundaries of AI in enterprise IT environments
  • Best practices for responsibly adopting AI-enabled features

Who Should Attend

This webinar is ideal for:

  • IT Service Management leaders
  • IT operations teams
  • Service desk managers
  • IT architects and administrators
  • Organizations currently using or evaluating Ivanti solutions

Lunch included for registered attendees. Limit 2 people per company

Complete the registration form below to reserve your spot and receive webinar access details.

Event Registration

Reach the host at athompson@ncsi.us

]]> Grub Club Webinar – Getting the Most Out of Ivanti Support https://www.ncsi.us/grub-club-webinar-getting-the-most-out-of-ivanti-support/?utm_source=rss&utm_medium=rss&utm_campaign=grub-club-webinar-getting-the-most-out-of-ivanti-support Wed, 11 Feb 2026 03:26:54 +0000 https://www.ncsi.us/?p=516419
Grub Club Webinar - Getting the Most Out of Ivanti Support 5

Topic:
Getting the Most Out of Ivanti Support

Date:
Thurs, Feb 26th, 2026

Time:
11:00 am MST


Presenters:

Bryan Hadzik
Host, Network Consulting Services (NCSi)

Paul Walker
Ivanti Support

Vicki Wally
Ivanti Customer Care

Grub Club Webinar - Getting the Most Out of Ivanti Support 6

Join Network Consulting Service, inc. (NCSi) for our next Grub Club Webinar, where we’re serving up lunch and practical guidance to help you get faster answers and better outcomes from your Ivanti support experience.
Many customers simply aren’t aware of all the tools, processes, and resources available inside the Ivanti ecosystem. In this quick session, we’ll walk through exactly how to engage support the right way, navigate the portal, manage users, and escalate issues efficiently,  so you can save time and resolve cases faster.

What we’ll cover
•    How to submit and manage cases in the Support Portal
•    Understanding technical support processes & escalations
•    Account management and portal access tips
•    Where licensing and non-technical requests should go
•    Live walkthroughs and real-world Q&A

This session is designed as a practical, educational overview to help you make the most of Ivanti support resources.

Reserve your spot today and take the next step toward smarter, more connected IT with NCSi.

Lunch included for registered attendees. Limit 2 people per company

Whether you’re new to Ivanti or just want to streamline how you work with support, this session will give you the clarity and shortcuts you need.

Event Registration

Reach the host at athompson@ncsi.us

]]> How to Create a Dropdown of Contacts from a Contact Group in Ivanti Neurons for ITSM | NCSi Tutorial https://www.ncsi.us/how-to-create-a-dropdown-of-contacts-from-a-contact-group-in-ivanti-neurons-for-itsm-ncsi-tutorial/?utm_source=rss&utm_medium=rss&utm_campaign=how-to-create-a-dropdown-of-contacts-from-a-contact-group-in-ivanti-neurons-for-itsm-ncsi-tutorial Tue, 27 Jan 2026 16:43:47 +0000 https://www.ncsi.us/?p=516305

How to Create a Dropdown of Contacts from a Contact Group in Ivanti Neurons for ITSM

In this Ivanti Neurons for ITSM tutorial, Thomas Adriaansen from Network Consulting Services, Inc. (NCSi) shows how to create a dropdown list of contacts based on a Contact Group, without needing custom attributes or complex workarounds.

This approach allows you to easily limit dropdown selections to a specific group of users (such as approvers or managers) by leveraging Contact Groups, which are typically used for notifications and approvals.

In this video, you’ll learn how to:

  • Use Contact Groups to logically group employees

  • Create a Pick List based on the Employee business object

  • Apply a constraint to filter employees by Contact Group membership

  • Preview and validate the filtered dropdown list

  • Add the dropdown to forms or request offerings

  • Reuse this method anywhere dropdowns are supported in Neurons for ITSM

This technique is ideal for scenarios like purchase approvals, manager selection, or any workflow where only a defined group of users should be selectable.

Presented by:
Thomas Adriaansen, NCSi

Watch more Ivanti Neurons for ITSM tutorials on our YouTube channel!

]]> Ivanti ITSM + Neurons Platform Integration (OAuth 2.0 Setup Guide) | Step-by-Step Walkthrough https://www.ncsi.us/ivanti-itsm-neurons-platform-integration/?utm_source=rss&utm_medium=rss&utm_campaign=ivanti-itsm-neurons-platform-integration Tue, 20 Jan 2026 23:57:22 +0000 https://www.ncsi.us/?p=516302

Ivanti ITSM + Neurons Platform Integration (OAuth 2.0 Setup Guide) | Step-by-Step Walkthrough

In this video, NCSi Pre-Sales Engineer Jaren Bracken walks you through the newly announced Ivanti ITSM and Neurons Platform integration, including the move to a more secure OAuth 2.0 connection.

You’ll learn how to quickly configure the Neurons Platform Integration inside your Ivanti ITSM tenant, where to generate the required credentials in Neurons, and how to validate the connection—without needing to open a support ticket.

What you’ll see in this walkthrough:

✅ Where to find Neurons Platform Integration settings in Ivanti ITSM
✅ How to generate the Authorization URL, Client ID, and Client Secret in Neurons
✅ How to test and confirm the integration is working
✅ A key troubleshooting tip: enabling the Neurons Platform Integration global constant (if needed)
✅ What stays the same (mappings, filters, schedules) — and what’s improved

Benefits of the updated integration:

🔹 Import not only devices, but also users and invoices
🔹 Enable bot integrations for automation
🔹 Access insights like Patch Intelligence
🔹 Support integrations like Trusted Agent + Active Directory sync
🔹 Improved security + simplified setup using OAuth 2.0

Presented by:
Jaren Bracken, NCSi

Watch more Ivanti Neurons for ITSM tutorials on our YouTube channel!

]]> How to Route Incidents to Teams Based on Category in Neurons for ITSM https://www.ncsi.us/how-to-route-incidents-to-teams-based-on-category-in-neurons-for-itsm/?utm_source=rss&utm_medium=rss&utm_campaign=how-to-route-incidents-to-teams-based-on-category-in-neurons-for-itsm Wed, 17 Dec 2025 18:47:20 +0000 https://www.ncsi.us/?p=516298

How to Route Incidents to Teams Based on Category in Neurons for ITSM

In this Ivanti Neurons for ITSM tutorial, Thomas Adriaansen from Network Consulting Services, Inc. (NCSi) demonstrates how to automatically route incidents to the correct support team based on incident category.

This configuration-driven approach helps ensure incidents are assigned accurately and efficiently—reducing manual triage and speeding up resolution times.

In this video, you’ll learn how to:

  • Add an Assignment Team field to the Category business object
  • Update forms and lists to manage team assignments by category
  • Use initialization rules to set default assignment teams
  • Create quick actions to bulk-update existing categories
  • Configure editing and calculation rules on the Incident object
  • Control when team reassignment occurs based on incident status
  • Prevent unintended reassignment by disabling conflicting out-of-the-box rules

By the end of this walkthrough, you’ll have a clean, scalable way to route incidents automatically—ensuring the right team gets the ticket at the right time.

Presented by:
Thomas Adriaansen, NCSi

Watch more Ivanti Neurons for ITSM tutorials on our YouTube channel!

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