Send your Proactive 3PAR Care health info directly to your reseller partner

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How to send your Proactive 3PAR Care health info directly to your reseller partner

Did you know that you can have your 3PAR or StoreVirtual 3200 array send health information directly to NCSi?  HPE’s StoreFront Remote system allows customers to grant access to certain information about their arrays to their reseller. Here’s a sample of the information given:

HPE has always offered Proactive Care when it comes to system trouble, but now NCSi can take that a step further and give you proactive, personalized advise on things like performance issues, best practice adherence, and projected full capacity date. Combining these tools allows you to rest at ease knowing your array is being protected on all fronts. Best of all, as an NCSi customer, this valuable service is provided at no additional charge to you. To get enrolled and have another set of trained eyes looking over your array, just follow these simple instructions.

InServ Management Console

To do this in IMC, in the Manager Pane, click Systems.
InServ Management Console

In the Management Tree, click the system you want to claim. In the Common Actions Panel, click Edit System.
InServ Management Tree

In the Descriptors group box, paste this code into the Comments section:
StoreFrontRemoteAccess(H3mmkigzS+qTiqdIWeYh6Q,jbracken@ncsi.us)
HPE storefront remote access

StoreServ Management Console

To do this in SSMC, go to the Systems page. Select the system you want to claim. Next, hover over the General section and click the edit button.

Paste this code into the Comments section:
StoreFrontRemoteAccess(H3mmkigzS+qTiqdIWeYh6Q,jbracken@ncsi.us)

3PAR CLI

To do this in the 3PAR CLI, run the following command: setsys -comment “StoreFrontRemoteAccess(H3mmkigzS+qTiqdIWeYh6Q,jbracken@ncsi.us)”

StoreVirtual Management Console

Click Main Menu -> Support -> Remote Support -> Edit and add the following to ‘Support ID’ at the bottom of the form and then click OK: StoreFrontRemoteAccess(H3mmkigzS+qTiqdIWeYh6Q,jbracken@ncsi.us)

As always, if you would like any assistance with this procedure or have any questions, please reach out to support@ncsi.us and we’ll be happy to help.

Thanks,
-Jaren