Ouotstanding ITSM Made Easy
LANDesk Service Desk is a next-generation consolidated service desk solution that helps your enterprise provide outstanding support services to employees and customers. It combines incident, problem, change and configuration management into a single application, providing access to everything you need to monitor, trend, diagnose and remediate user needs proactively. You can define and follow multiple support procedures, ensuring consistency in how incidents and problems are dealt with. Each user gains real-time access to relevant, tailored information to ensure visibility and understanding of responsibilities, status and effectiveness. And you experience complete control to align your business needs with your service and support needs.