ServiceNow Roadmap to Customer Service Transformation
Thursday, October 18th
9:30am PST / 12:30am EST
According to Forrester Research, 80% of companies believe they deliver superior customer service.
Only 8% of their customers agree with them.
What’s behind this staggering customer service experience gap?
Find out firsthand as Steven Taylor, Service and Delivery Manager at NCSi, takes 30 minutes to shares his roadmap for customer service transformation. You’ll discover how to make the transition from a silo’d CRM approach to a fully connected and automated solution that resolves the root cause issues before a customer even picks up the phone.
Topics covered include:
- The rationale for going beyond CRM and investing in a modern customer service management solution
- Approaches to enlisting the entire organization in customer service
- Establishing best practices for a successful enterprise‑wide rollout
- The change management process
With ServiceNow Customer Service Management, you will:
- Increase customer satisfaction rates
- Reduce service costs
- Improve agent and field tech productivity
- Increase revenue
- Improve service quality
Join us Thursday, October 18th for this 30-minute update on ServiceNow Customer Service Management. Not an NCSi customer yet? Not to worry, join us for the webcast and see the NSCi advantages here.